FAQ
1. How long does shipping take?
We offer multiple shipping options:
- Express Shipping (3–6 business days): $20
- Free Shipping (7–14 business days): $0
- Free Standard Shipping (7–14 business days): $10
Delivery times may vary depending on your location.
2. Do you ship within the United States?
Yes, we currently ship across the United States.
3. When will my order be processed?
Orders are typically processed within 1–3 business days after payment confirmation.
4. Will I receive a tracking number?
Yes. Once your order is shipped, a tracking number will be sent to your email.
5. What types of wigs do you offer?
We offer both synthetic wigs and human hair wigs. Please check each product description for details.
6. Can I style the wig?
- Human hair wigs: Can be styled, curled, or straightened.
- Synthetic wigs: Only heat-resistant versions can be styled with heat tools.
7. How do I choose the right wig?
We recommend considering length, color, cap size, and style. If you need help, feel free to contact our support team.
8. What if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery, and we will assist you with a replacement or refund.
9. Do you accept returns or exchanges?
Yes, we accept returns or exchanges under certain conditions. Please contact us for further instructions.
10. How can I contact customer support?
You can reach us via email. We aim to respond within 24–48 hours.